FAQ
Q1: Do you have a solution for VAT?
A1: With your cooperation, we have 3 methods for your reference. For details, please contact our 7*24 hours online customer service
Q2: How about the delivery time?
A2: We have 6 international warehouses in the UK/US/Germany/Ireland/Poland/Belgium, which can cover the whole of the US and Europe, and can complete the shipment and update the waybill number within 24 hours. For each product model, we have prepared 1800 units in stock to handle urgent orders.
Q3: How about the product packaging?
A3: We use environmentally friendly foam + carton + wrapping tape, and have passed the breakage test with a height of at least 175cm. Detailed test videos can be found in the 7*24 online service.
Q4: What can I customize?
A4: We support custom LOGO/carton/description/color etc. If you have your own product design, you are welcome to have a comprehensive negotiation with our engineering department.
Q5: Are the batteries you use safe?
A5: All our batteries go through a 72-hour 100% aging test before being put into storage. We have prepared MSDS certificate/UN38.3 certificate/sea and air transportation appraisal report, you can contact our 7*24 hours online service to get it.
Q6: What if I am not satisfied with the delivery?
A6: Please find 7*24 hours online service as soon as possible. We have a detailed after-sales service plan. For complex matters, we reply at least every two hours until the issue is resolved.
Q7: I don't know how to use it
A7: We have paper instructions and videos to teach you how to use. You can also make video calls through the 7*24 online service and learn how to use it.
Q8: How to get discount?
A8: Please follow our Alibaba store to collect your favorite products. From time to time we will send you news about promotions and coupons. Of course, you can also request 7*24 hours online service from time to time.
Q9: Can we be your brand agent?
A9: Of course, very welcome. You can contact our 7*24 hours online service to obtain agency agreement, negotiate cooperation requirements and legal details.
Q10: What can you do for our brand agency?
A10: We have a professional team of 135 employees who can provide you with price and market protection/after-sales service/delivery time guarantee/joint marketing alliance/material resource sharing.
We will share product images, product videos, marketing resources, and marketing promotion plans without reservation, and share your marketing expenses for paid marketing promotion for you. Introduce and share in a timely manner, and jointly do product and brand promotion for you, expand your influence, and help your passenger flow.
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